#Leadership #customerservice

  • The Disastrous Impact of Poor Leadership on Customer Service

    Smiling Shark

    We all know leadership plays a pivotal role in shaping the company’s culture, values, and overall performance. Poor leadership has far-reaching consequences, often manifesting in poor service delivery. The five-star hotel I recently stayed in boasted superb facilities, but also possessed apathetic and disinterested staff. The customer most definitely did not come first. How on […]